FAQ! Need Help?

Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery. Stay safe!

• Items must be returned within 28 days of receipt.
• We require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• Items must be unworn and unwashed.
• Item must be in its original condition,
• Pierced jewellery cannot be returned for health and hygiene reasons.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products and accessories cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
• Items must have all tags attached.

We’ve got you covered! We accept the following payment methods:

• Visa
• Visa Debit
• Paypal

You can be assured that shopping with . We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

To make sure you receive your new ASAP, we’ll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.
If something additional is needed asap such as a different size or colourway, please place a new order for this and return the unwanted items back to us.

We’re sorry to hear that you’ve received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:

• Your name
• Your order number
• Product name & code (this can be found on your order confirmation email)
• Picture of the fault / incorrect item

At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password? At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

It’s super simple! Just log into your account using your old email address and click on ‘edit email address/password’ under My Info Once these changes have been made, hit continue and your changes will be saved!

Just hit ‘Unsubscribe’ button at the bottom of the email newsletter.

Simply log into your account and click the ‘addresses’ option. From here you can either create a new one or edit an existing one.

Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye on our Back In Stock section as we are constantly updating it!
Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet!
You can also search for a product using our visual search feature- screenshot the item you are looking for, head to the search bar and click the camera icon – follow the instructions from there! (this feature is only available on mobile)